Oh no! Something isn't right? No problem!

The Maison team will first offer to repair a minor fault. We will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired. To request a repair or replacement, please contact us by email at Your email to us must disclose the fault in the item, demonstrate a major failure, must include photographic evidence, and must include proof of purchase, we also like photos of dogs.


We will assess the item upon receipt and will incur all reasonable shipping costs for replacement products if the original item demonstrates a major fault. Unfortunately we will not cover shipping costs for items which are damaged due to mistreatment or harsh wear. In the event that the item to be replaced has sold out and cannot be replaced, a refund will be issued.

All return costs are the responsibility of the customer unless the goods are defective.

For a refund, we will issue your money back to the account used on transaction. Please allow a few days for an exchange/refund to be processed. Contact us at and we will sort everything out.

All our stock are thoroughly checked by staff before being packaged and sent out to yourself or a loved one. However should an item have a manufacturing fault, we will offer a refund or exchange (return shipping costs covered).

Should you receive a different size to what you originally ordered, we will offer a refund or exchange (return shipping costs covered).