Acceptance and application
Your use of this site and the supply of any products ordered by you on the site are regulated by these terms and conditions. By visiting the site, accessing the site or ordering a product, you agree to be legally bound by these terms and conditions.
Use of the site
You must only use this site in accordance with these terms and conditions and the laws in force in Australia. You must not commit or encourage a criminal offence, interfere with the site or the servers hosting the site, transmit or distribute a virus (or similar), use or attempt to use any information on this site for data mining, extraction of information, or security purposes. You are only authorised to visit, view and to retain a copy of pages of the site for your own personal use, and you must not use, duplicate, download, publish, modify or otherwise distribute the material on the site for any other purpose.
MAISON LIFE reserves the right to undertake maintenance and updates to the site at any time, at which times the site may be temporarily unavailable. MAISON LIFE does not warrant that the site will be error-free, uninterrupted, or free of viruses or contamination, although MAISON LIFE will take steps to prevent the same. MAISON LIFE does not endorse the content of any third party site, nor warrant that they will not contain viruses or otherwise impact your device in a harmful or damaging way. By using the site, you agree and understand that you may not make any claim against MAISON LIFE for any damages or losses whatsoever resulting from your use of the site.
MAISON LIFE may amend these terms and conditions and the site (including pricing) at any time without notice to you, by publishing them here. Such amendments will be effective as and when published and will be immediately binding on you.
By placing an order for goods on the site you offer to purchase the goods on and subject to these terms and conditions and in accordance with the product description/s pertaining to the goods selected. The price for the purchase will be displayed on the site when goods are placed in your cart, including applicable tax. You must pay for the order in full at the time of ordering. MAISON LIFE will not be responsible for errors made by you in placing an order including errors as to personalisation. No contract of sale will arise as between you and MAISON LIFE, and MAISON LIFE will be under no obligation to ship goods ordered, until such time as payment for goods ordered have cleared in full.
Shipping Domestic Orders
MAISON LIFE uses external carriers to ship your order. Personalised orders may take 5-10 business days.
MAISON LIFE uses external carriers to ship your order. Personalised orders may take 20-25 business days. You are responsible for any additional costs, taxes or customs charges associated with your order. All international orders must be placed with an authority to leave the product at the shipping address in the event of your absence.
Timeframes stated above are estimates only and should not be relied upon for precise date of arrival (public and observed holidays may affect delivery times). To the maximum extent permitted by law, MAISON LIFE specifically disclaims all liability for items lost or damaged in transit and for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications. You are responsible for providing accurate delivery instructions and address details in writing. Where you grant MAISON LIFE an authority to leave when placing your order, our couriers may leave the order in question unattended at the delivery address without obtaining a signature confirming delivery at the delivery location, and you release MAISON LIFE and its couriers from all responsibility and liability for your order.
Replacements and refunds where product faulty
MAISON LIFE will only replace or refund your order where the item is faulty or demonstrates a major issue within the meaning of the Australian Consumer Law. To request a replacement or refund, please contact us by email at support@maisonlife. Your email to us must disclose why you believe the item is faulty or demonstrates a major failure, must include photographic evidence, and must supply proof of purchase. We will assess the item upon receipt and will incur all reasonable shipping costs for replacement products if the original item is deemed to be faulty. MAISON LIFE will not cover shipping costs for items which are damaged due to mistreatment or harsh wear. In the event that the item to be replaced has sold out and cannot be replaced, a full refund will be issued on the original purchase price.
Replacements, refunds and exchanges
Other than as provided for above, MAISON LIFE does not offer exchanges, replacements, refunds and exchanges on products purchased.
All intellectual property rights whether registered or unregistered relating to MAISON LIFE’s products, site, SMAs, or in any way connected with the same are wholly owned by MAISON LIFE. Such rights include but are not limited to all copyright, patents, trademarks, logos, designs, software, domain names, business or trade names, marketing concepts and designs, client lists, databases, knowhow, showhow, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, product or business concepts, and details of product development (“IP Rights”). You must not use, or authorise any other person to use, the IP Rights or any content published on the site or the SMAs without prior written authorisation by MAISON LIFE.
Social media usage
MAISON LIFE permits blogging or linking to its IP Rights for non-commercial purposes and as long as the content published does not harm or have the ability to harm the reputation of MAISON LIFE. MAISON LIFE reserves the right to request the removal of any third party content which does not adhere to these terms and conditions.
To the extent permitted by law, MAISON LIFE shall not be liable for indirect or consequential losses or expenses suffered or incurred by you in relation to the supply of goods. MAISON LIFE’s liability is limited only to the cost of supply or re- supply of goods in accordance with these terms and otherwise under Australian Consumer Law. All warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into these terms and conditions are expressly excluded.
You must not sell or offer for resale any items purchased on the site or otherwise from MAISON LIFE.
All amounts stated on the site are in Australian Dollars ($AU) unless otherwise stated. All purchases within Australia will incur GST.
These terms and conditions constitute the entire agreement between you and MAISON LIFE with respect to their subject matter and supersede any and all other agreements, representations, warranties and undertakings with respect to the same. No variation to these terms and conditions will be effective unless in writing signed by MAISON LIFE. You may not assign or otherwise deal with all or any of your rights or obligations under these terms and conditions. MAISON LIFE may assign or otherwise delegate all or any of its rights or obligations under these terms and conditions to any person without notice to you. No waiver, forbearance or indulgence by MAISON LIFE of any default by you shall operate or be construed as a waiver by us of any future defaults, whether of a like or different character, or as a release or discharge of your liability under these terms and conditions. If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed without affecting the validity or enforceability of the remaining provisions of these terms and conditions.
These terms and conditions are subject to the exclusive jurisdiction of the laws in force in Victoria (Australia) from time to time. You submit to the exclusive jurisdiction of the Courts and Tribunals of Victoria and the Federal Court sitting in Victoria.
“Australian Consumer Law” means the provisions contained in schedule 2 of the Competition and Consumer Act 2010 as amended from time to time; “site” means the websites www.maisonlife.com and www.maisonpjs.com and any associated applications and SMAs which are owned by Maison Life; “SMAs” means the social media accounts connected with Maison Life including but not limited to Maison Life’s Facebook and Instagram accounts; Maison Life means Maison Life Pty Ltd trading as Maison Life and Maison Life Pty Ltd trading as MaisonPj’s; “you” means each person who visits the site whether or not a customer, and each person who makes a purchase via the site, and “your” has a corresponding meaning.
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Purpose and Collection
The purpose for which we collect personal information is to enable us to operate the site. You may browse or use the site without revealing any personal information about yourself. We may collect personal information sent to us by your computer, mobile phone or other device if you input any personal information when you visit the site, view an item, register an account on the site, log into your account, purchase from us, contact us, click on our advertisements, or interact with us via our SMAs. We may also collect cookies from your computer, mobile phone or other device to enable us to recognise you as a browser, customise services and content and to promote trust and safety across the site. By providing us with personal information, you consent to the collection of that personal information on our servers located in Australia and elsewhere in the world where our facilities are located. If you do not provide certain requested personal information to us, we may not be able to provide you with access to and use of the site, provide you with access to our other products and services, or to fulfil one or more of our functions and activities applicable to you.
Personal information is individually identifiable information which may include your email address, phone number, mobile number, physical contact information, history records of your communication with Maison Life and/or the site, financial information such as credit card or bank account numbers, information, comments, questions or other enquiries you provide to us via the site, additional personal information we ask you to submit in order for us to contact you, and any other information from your interaction with the site. Personal information does not include information that has been made anonymous or aggregated so that it cannot be used, whether in combination with personal information or otherwise, to identify a specific user, or information sent to us by your computer, mobile phone or other device including data on the pages you access, your computer IP address, device identifiers, the type of operating system you use, your location, mobile network information and the type of browser you use, which information is not associated with you personally.
Use and Disclosure of Personal Information
We may use personal information to provide products and customer support; contact you; respond to your comments/queries/enquiries; create orders, invoices and records regarding our products; refer you to our associated websites and services; prevent, detect, and investigate potentially prohibited or illegal activities; troubleshoot problems and improve our services and the site; and comply with applicable laws. We may disclose personal information to our service providers who assist us in operating the site and to our related corporate entities. We will not disclose personal information to any other third party without your prior consent other than as permitted by the Australian Privacy Principles.
Storage of Personal Information
We may store your personal information in hard copy or electronic format, in facilities that we own and operate ourselves, or that are owned and operated by our services providers. We protect your personal information by taking all reasonable steps to limit access to it and maintain secure technology to prevent unauthorised use. Maison Life cannot guarantee absolutely the security of your personal information to us and will not be liable for any breach of security or unintended loss or disclosure of information.
Access, Correction and Complaints
In certain circumstances, you may gain access to, and correct, the personal information we hold about you. Maison Life may charge a fee for searching for, and providing access to, your personal information on a per request basis. If we receive a complaint about the personal information we hold about you, we will respond to your complaint as soon as possible. Complaints should be directed to us via the contact details stated on the site. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.
All data transferred to our service providers is secure, to ensure the protection and non-disclosure of your personal information.
Incorporation into Terms and Conditions
“Australian Privacy Principles” means the Australian Privacy Principles contained in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which amended the Privacy Act 1988 (Cth); “collect” means collect, use, share and or store and “collection” and “collected” have corresponding meanings; “personal information” means information that can be associated with a specific person and can be used to identify that person; “site” means the websites www.maisonlife.com and www.maisonpjs.com and any associated applications and SMAs which are owned by MAISON LIFE;“SMAs” means the social media accounts connected with MAISON LIFE including but not limited to MAISON LIFE’s Facebook and Instagram accounts; “MAISON LIFE” means Maison Life Pty Ltd trading as Maison Life and Maison Life Pty Ltd trading as MaisonPj’s; “you” means each person who visits the site whether or not a customer, and each person who makes a purchase via the site, and “Your” has a corresponding meaning.